Tell us about your NETFLIX problems!

Why Netflix Problems exists:
After many years of horrible performance from Netflix (or NetFLUX as we call them), we decided that it was time for the public to have a forum. There is a lot of negative commentary about Netflix problems on the Internet, but we felt it should all be consolidated on one website.

Tell us about your Netflix problem!

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The following fields are optional, but completing them will improve your chances of hearing from other Netflix customers in your area (and possible solutions).

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What color is this dog? Netflix Problems

Zola - Auckland, Tennessee

I have a xbox one and when I updated the netflix app in Jan, netflix fails to stream content. Everytime I get an error message, Title is unavailable, please try later (netflix error: tvq-pm-100). I have rung netflix, done all the trouble shooting you can imagine and I still have the same problem. I am not a noob and have done everything properly. All other streaming apps work on my xbox, only netflix fails to work. HELP!!!

Gordy - L.A, California

The info , i , * , button is not working anymore and it’s not right for u guys to change that on us ….. It was nice to see the resolution u were buffering at . It’s nice to know if ur internet speed is producing 4K, 1080p 720p or 480p …. And that’s the only way to really find out if ur internet speed is up and producing the content at its fullest

Doug Alder - Perrysburg, Ohio

I have a 2016 Samsung KS9000 smart tv. After using Netflix, then going to another app, I can’t get Netflix to work again. It will show me the ‘bottom’ row of Netflix shows I have watched recently, and I can access those. However, I can’t use any functions such as pause, ff, etc, and I cannot go back out of the show or search for a show. Really weird, the only thing that helps is for me to unplug the tv every time. I’ve talked to Samsung, they provide a one-time fix that does not last more than a day. I’ve uninstalled the netflix app, and reinstalled, but it doesn’t help. Any suggestions? Most likely a Samsung problem, but they can’t seem to help. thanks.

Anonymous - Phoenix, Arizona

This has been an issue I would say for the past week. I have restarted my computer, restarted my browser (Chrome) and still have the issue. The page loads but it’s black and then very slowly the images of the shows to select finally start to show up, taking a full 10 minutes to load on each new page

Ed Hubble - Palomar, California

Netflix freezes our Roku 1 repeatedly. It usually happens when we pause a show and then try to exit to, say, turn on the closed captioning. Or, when we press the go back 8 seconds button.

The entire device then freezes up and we have to unplug the Roku, wait a few seconds, and plug it back in.

It’s getting old very fast!