Tell us about your NETFLIX problems!

Why Netflix Problems exists:
After many years of horrible performance from Netflix (or NetFLUX as we call them), we decided that it was time for the public to have a forum. There is a lot of negative commentary about Netflix problems on the Internet, but we felt it should all be consolidated on one website.

Tell us about your Netflix problem!


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What color is this dog? Netflix Problems



Scott - Lexington, Kentucky

Been having connection issues and experiencing severe latency problems the last 2 years. The only thing that helps resolve this is switching users, but that only works for 2-3 episodes. At this point we have to sign out of all devices and sign in individually again.

Mike - Sutton Coldfield. UK

For some reason “Stranger Things” will not stream in hdr on either my LG OLES Smart TV (Dolby Vision) or on my Samsung 4K Blu Ray player (Smart Apps included, normal hdr)
Note:
1. All other hdr/Dolby Vision programmes play perfectly well
2. Router Speed 66 mbps average speed (Well this is the UK)
3. Have tried Password Reset. Didn’t work
4. Have tried turning off Router, TV and Blu Ray at power socket for 30 mins then restarting Router and then devices, didn’t work
which
They advised contacting my service provider (BT in the UK) and asking them to perform a “DNS Flush” my provider had not heard of this!! How it would work on a smart tv? Who knows

Netflix customer service unfortunately useless. Just a bunch of “troubleshooting steps” which you know in advance will not work.

Can anyone else help with this?

Na - Dunnville

I get message opps something whet wrong all the time , Shows hanging all the time. Why do they insist on mixing up movies & TV shows in the same category makes it time consuming to just find a movie when i want. Ive called Netflix the people that answer phone don’t give a shit why your calling .

Sunny - Sydney

Im having issues with audio lad on between 10ms to 30ms. Its annoying. Tried several netflix apk versions but the issue exists. Contacted netflix for a fix and pointing to an appropriate apk version but no luck. They dont know themselves how to provide an appropriate apk. Sucks.

Anonymous

1.Every time i call Netflix on the phone the person that answered the phone could careless why i was calling.
2.Separate movies and TV show you mix them all together.
3.Get rid of scrolling side ways.
4.Have someone look up Genres – you don’t make up your own genres willy nilly

jim - egg harbor city, New Jersey

slow loading and constant buffering for several weeks, was somewhat better two months ago.
after loading would play for about 15 seconds and stop. rebooted everything and had comcast reset the internet connection. was fine for about 5 minutes. other streaming services are working fine, even the free ones. so, just saw a monthly charge for poor service. after three months of unusable poor service it is time to cancel.

jim - egg harbor city, New Jersey

slow loading and constant buffering for several weeks, was somewhat better two months ago.
after loading would play for about 15 seconds and stop. rebooted everything and had comcast reset the internet connection. was fine for about 5 minutes. other streaming services are working fine, even the free ones. so, just saw a monthly charge for poor service. after three months of unusable poor service it is time to cancel.

Deb - Freestone, California

Download movies to my phone, plug into my tv screen, everything shows up fine until the actual movie begins then the tv screen stay frozen on the video box with the ‘play’ arrow. Note: movie continues to play on my phone but not on tv screen.

MJ - Milwaukee, Wisconsin

I was having so many issues that I cancelled the NetFlix service. Searched the internet and found this ‘issues’ site…and I’ve had them all. Reminds me of our cable service Time-Warner and all the same issues with ‘overload’ problems. Not ‘customer’s’ fault.

F.Thomas - Merritt Island, Florida

for 2 days straight, netflix will play any title for 2 minutes then stop and will not reboot that title.I have check every 2 hours for the last 48 and it is the same as ever. I think we all should recieve a refund for services NOT rendered!!! Make Netflix pay for our fustration and fix their obvious server overload problems!!! C’mon Netflix, we pay you enough, why not return the favor??? Money is scarce these days and every penny counts!!!! (Like Netflix really cares about their customers!!! yea, right!!!)